Refund and Return Policy

We want you to love your Luxdesin piece. If something isn't right, here is how we make it right.

Arrive-Safe Guarantee: damaged, defective or wrong items

Every piece is handmade and carefully packed. If your order arrives damaged, defective, or isn't the item you ordered, email support@luxdesin.com within 30 days of delivery with your order number and photos of the item and its packaging. We'll send a free replacement or issue a full refund, whichever you prefer. You don't need to send the item back.

30-day returns

Changed your mind? You can request a return within 30 days of receiving your order. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, together with a receipt or proof of purchase.

To start a return, email support@luxdesin.com with your order number. We'll reply with instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Return shipping costs for change-of-mind returns are paid by the customer. Original shipping charges are non-refundable, except where the law requires otherwise. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Items that can't be returned

Custom or personalized orders made to your specifications
Gift cards

Because every piece is handmade, small variations in color, shape and size (around 0.5–1 inch) are normal and are not considered defects.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. As above, the item must be unused and in its original packaging, with proof of purchase.

Refunds

Once we've received and inspected your return, or reviewed your damage claim, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need some extra time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@luxdesin.com.

Exchanges